eCorpOne's global IT services
eCorpOne Co., Ltd. is located in Chiyoda, Tokyo, Japan, and providing IT support and IT solutions that are required by companies located globally. Our bilingual professionals can help you realize your IT needs smoothly.
Our Phone number:
(Our phone system requires at least 10 seconds to start ringing. Please do not hang up quickly)
Normal business hours:
9:30am to 7:00pm (Japan Standard Time)
* 24/365 service available.
IT maintenance service with SLA
eCorpOne provides IT maintenance service for Windows/Linux based servers, networking systems, and telephone systems. The goal with this service is to make existing systems run and usable in healthy situation as it has been now.
The priority of an Incident is determined by the impact on the business process.
All Incidents shall be reported to eCorpOne during normal office hours (Monday – Friday 10:30 a.m. to 6:00 p.m.). eCorpOne shall determine the priority of an Incident together with the user reporting the Incident.
For Incidents reported at eCorpOne's user service desk , the following priority and Resolution Times shall apply:
Hardware storage and urgent on site service
W have warehouse in Tokyo to store cold standby replacement hardware. We can bring hardware devices to customers site in case primary device causes hardware fault.
Customer can select either normal business hour support contract or 24/365 support.
In Kanto (Tokyo, Saitama, Chiba, Kanagawa) or Kansai (Osaka) areas, we can visit a site in 4 hours.
We can visit all Japan areas next day.
This service requires 1 year contract.
Customer can select either 1 of 2 support levels below.
Storage and replacement: Configuration of the hardware must be restored by the customer. eCorpOne will provide remote access to the hardware.
Storage and configuration restore: eCorpOne will restore configuration into replaced hardware.
To request us urgent on site IT support service, please visit this URL for more details.
Full managed active directory and file server cloud service
Full managed Windows server hosting service
Various features including VPN access, offline folder, snapshot, generation managed backups, cold standby hardware, 24/365 management.
Windows servers and Active Directory integration / Linux hosting
24 hours / 365 days monitoring and quick recovery
Replacement hardware is prepared on site for quick recovery
Low installation fee
1 year contract with auto-renew.
Corporate level SLA managed Internet service
24/365 full managed Internet services
Bandwidth assured & SLA service
On site installation and management
Support in English and in Japanese language
400Mbps dedicated fiber Internet with 24/365 days support for sale at 299,999 JPY/months now. Please contact us,
Corporate IT infrastructure design and management service
We design and implement various IT systems through consultation process with customers, especially with IT managers at global locations.We provide various IT systems, including Windows servers with Active Directory, site-to-site VPN, encrypted and authenticated Wireless LAN, redundant networking and server systems, application layer firewall, virtulization using VMWare Hyper-V, and kvm, many of which are usually implemented by global companies. We implement, train its employees, and share our monthly IT support so that services are maintained well.
Windows servers and user management
Linux (Ubuntu, CentOS) and Web server management
Remote management (Remote automatic analysis and remote login for desktop Windows support)
Majority of networking and server hardware supported.
HP Procurve switch, Proliant servers
Cisco Pix firewall,
Fortinet Fortigate firewall
Many other brands supported.
IP-Sec VPN implementation
Highly fault tolerant network system design
Supporting flexible design with BGP, OSPF, EIGRP, HSRP, Object Tracking, floating static route, Policy-based routing
Multicasting (PIM, IGMP Snooping)for efficient packet delivery
Primary and/or backup internet connection using e-mobile/softbank/docomo's wireless network in Japan
Voice / PBX integration support
Network monitoring implementation with e-mail alerting
Average response time in Tokyo is 2 hours.
Average resolution time after arrival to customer's office for PC support is 15 minutes.
Supporint various virtual systems
We provide support for VMWare, KVM, Hyper-V with IO optimization.
We can create and/or migrate virtualized systems.
We recommend implementing Synology NAS to realize low cost full backup environment of virtualized systems.
Creating and managing solar energy plants
Software development service
Hardware API and serial access - credit card system, cash payment system, barcode reader, magnetic card writer.
Reprintable magnetic PET card reader/writer software handling.
Customer centered flexible support
C#, C++. WPF,PHP, Ajax, Perl programming, Java, perl.
MySQL database access, replication, encryption.
Secure e-mail server system with privacy protection functions and information tracking software.
Involvement with large Japanese companies and handling of corporate policies.
Misys Equation core banking software implementation/migration
eCorpOne has engaged into one of the largest global banks in Japan for core banking software migration.
Various versions of Misys Equation and components related to the core systems can be migrated.
Normal migration time is between 9 months and 3 years.
Wired LAN based barcode reader
IP Security camera solutions
Installing and managing IP cameras in various environment
Allows you to view videos over the Internet using your PC or mobile phones.
Supports installing IP cameras for remote locations with limited resources, such as no fiber connections and no electricity available. We can install solar panel with battery charging and with low-cost SIM card.
Bandwidth optimized configurations for bandwidth limited SIM card.
Motion detection based recording.
Cisco VoIP system consulting
We provide support for SIP based Cisco VoIP system consultation.
MPLS based closed network integration, integration with existing PBXes, and disaster recovery.
Optimized with QoS, precedence, dial-peer, FXS/FXO.